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Delivery & Refund Policy

Delivery of Goods

1. Delivery of the Goods shall be made to the address specified by the Buyer in its order.

2. I Kitch Sdn Bhd has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.

3.Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and I Kitch Sdn Bhd shall not be liable for any delay in delivery or performance howsoever caused.

4. No shipping provided to East Malaysia.

5. Order will be processed the next day & shipped out within 2-3 working days. Once order being fulfilled, you will receive a notification email together with your tracking details. You will then receive your parcel within 2-3working days.

Return, Refund and Replacement of Goods

1. All Goods sold on the Platform is covered under the I Kitch Sdn Bhd 7 Days Easy Returns depending on the Goods sold (“Return Policy"). Buyer may initiate the returns process by communicating with I Kitch Sdn Bhd through the Platform.

2.Buyer may,by completing the Online Return Form, apply to return the purchased Goods to I Kitch Sdn Bhd in exchange for a replacement or a refund.Buyershall ensure that the purchased Goods is returned to I Kitch Sdn Bhd or Seller within 7 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact I Kitch Sdn Bhd within 48hours of receiving the delivery to expedite the claim process.

3.Buyer may only apply for return of the purchased Goods in the following circumstances:
The Goods delivered to Buyer is defective and/or damaged on delivery
The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order and Such other circumstances which may be prescribed by I Kitch Sdn Bhd on the Platform.

4.The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by I Kitch Sdn Bhd on the Platform. Please see Help Center for further details.

5. Questions and complaints with regards to returns
· If you have any questions or complaints, contact I Kitch Sdn Bhd using the “Contact Us” page on the Platform, as applicable.
·In the event that Buyer is unable to resolve any dispute, I Kitch Sdn Bhd reserves the right to suggest and implement an appropriate resolution at its sole discretion.

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