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Services and Maintenance

*I KITCH Sdn Bhd (1042034-H): HUROM Slow Juicer Malaysia Official Sole Distributor*

-Goods sold are not refundable.
-The motor is warranted for TEN years (10) and other parts are warranted for ONE year (1) from the date of purchase.
-Coverage is valid only with proof of purchase from I KITCH Sdn Bhd (1042034-H) or our Authorized Dealers only. [No international warranty available]
-Service charge will be applied depending on the repairing mode. Any spare part which is out of warranty period needs to be purchased separately.
-Gentle Reminder: Kindly refer to our Q&A session for regular problems. If the problem still persists, please reach us through the below steps.

Step 1:
Contact our customer service representative
Phone call: 06-2885882
Whatsapp: 018-6673563

Step 2:
Once contacted our customer service & confirm on your juicer issues, you may courier your full set Hurom Juicer to our service center by any courier service / walk in directly. *If the juicer is sent by courier, make sure it is safely bubble wrapped and we will not be responsible if there is any damage.

Step 3:
Once our HQ receives your juicer, Our technician will check and rectify the issue of your machine. After that, the customer will be contacted and be informed with the results/ any quotation if replacement is needed.

Step 4:
The process of servicing will begin only after we obtain a confirmation from Customer. *Customers will receive an official Invoice of the service once payment is made.

Feel free to contact us if you need any other detailed information/assistant.

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